Delete your Twin Companion account and data

This is the official PAK BC account-deletion page for the Google Play app Twin Companion. You do not need to reinstall or sign in to the app to submit a request.

How to request permanent deletion

1. Enter the email address connected to your Twin Companion account.
2. Submit the form and save the confirmation reference.
3. We may contact your account email for limited verification before deletion.

If submission fails, wait a moment and try again. The form sends the request directly to Twin Companion and does not require an email application.

What will be deleted

After verification, we will permanently delete the account and the personal data associated with it, including where applicable:

• Account, authentication, profile, avatar, and preference information
• Conversations, stored memories, journal and life-memo entries
• Mood, wellness, reminder, and companion-personalization data
• Uploaded images, voice-related content, generated media, and closet or style data
• Device tokens, active sessions, and account-linked usage records

Account deactivation or freezing is not used as a substitute for deletion.

Processing time and retention

We will acknowledge your request and aim to complete verified deletion requests within 30 days. Deleted information is removed from active systems; residual encrypted backup copies may remain for up to 30 additional days before being overwritten.

We may retain only records required for security, fraud prevention, dispute resolution, tax, accounting, or other legal obligations. Those records are kept only for the required period and are not used to continue your Twin Companion account.

Delete selected data but keep your account

To delete only certain data, use the Twin Companion data-deletion request page.